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COVID-19 Crisis Mitigation

As you have seen or experienced, COVID-19 (Coronavirus) has drastically altered our everyday lives. In continuing day-to-day operations, we can assure you that the health and well-being of our employees, our customers, and our community is of primary concern. Milan Public Utilities is following the CDC guidelines for COVID-19 prevention.

We encourage customers to continue to mail payments in, pay through drive-thru, take advantage of bank draft, our Online Customer Portal, or the Milan Public Utilities mobile app.

You can also pay online at pay by phone at 1-800-470-7985.

A convenience fee of $3.95 for card-type transactions or a $1.95 fee for E-Check transactions will apply. The maximum amount is $2,000.00 per transaction.

For new service, please call the office at 731-686-1537.

Milan Public Utilities (MPU) is located in Milan, Tennessee and is owned by the City of Milan. The Department manages the Electric and Water/Wastewater Systems and operates under the Mayor and Board of Aldermen. The Electric and Water/Wastewater Systems share top management, customer services, billing, meter reading and accounting. Each system pays its share of these expenses and has its own financial reports.

Due to our goal of outstanding customer service and cost savings MPU also works with the City of Milan Public Works Department to bill sanitation charges on the utilities bill. By sharing in this billing we all save on postage, paper, payroll, benefits and computers while giving the customer the convenience of one stop service and a single monthly bill.

As a “Public Utility” we answer only to the people we serve. Decisions are not influenced by the effects of our stock prices, but are based on what is best for our customers. We do not pay dividends to stockholders; instead we provide lower prices to our customers

Our Public Utilities purpose is to provide reliable, responsive services at a reasonable price while acting as proper stewards of the environment. Local control and responsiveness to the community insures our purpose will be realized

We provide electricity that is purchased from the Tennessee Valley Authority (TVA) and distribute it to the City of Milan and parts of Gibson, Carroll and Madison counties

Our water comes from wells that tap the Memphis underground aquifers. This water is purified in accordance with rules and regulations of the Division of Water Supply, Tennessee Department of Environment and Conservation. The water quality is closely monitored at our new state of the art Water Plant with the latest in monitoring and control equipment

Milan has the distinction of being the first city in Tennessee to add fluoride to the water supply as a tooth decay preventative

Our Wastewater Treatment Plant treats domestic and industrial wastewater before discharging into the Rutherford Fork of the Obion River. The Plant consistently meets or exceeds its National Pollutant Discharge Elimination System permit requirements as set forth by the State of Tennessee







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